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Communications

All the Features, without the price tag

Communications are transforming the digital customer journey. HekaDoc helps you build customer relationships through conversational, messenger-based experiences across the customer journey. Why conversational experiences are the future? Every customer interaction is an opportunity to build a relationship, and earn a lifelong fan. Adopting a conversational, messenger-based approach helps each connection feel friendly, personal, and convenient — creating happy, loyal customers.

Make the most of your marketing

Drive action at any stage of the marketing funnel from awareness, to conversion, to customer retention.

Personalization

Pre-integrated channel like WhatsApp, SMS, Voice, Email, Facebook Messenger and more.

Acquisition

Advertise your business using phone numbers, short codes, or 1-800 numbers.

Automation

Target your audience with intuitive segmentation and track performance with actionable analytics.

Engagement

Create nurture campaigns to keep customers happy and deliver on their unique preferences.

Programmable Voice

Build the exact call experience you want using an intuitive API. Make, receive, monitor calls, and route them to the right team member.

SMS

Interaction workflows for Mass Alerts, Notifications, Conversations, Verifications, Marketing Messages.

Push Notification

Unlimited push notifications for iOS, Android and Web. Push Text, Images, Video, Buttons, Emojis, Geo-targeting and more.

Web Chat

Convert more website visitors into customers with high-quality personalized real-time chat, targeted messages, self-serve help center and bots.

Be there when they need you.

Communications are transforming the digital customer journey. Be there when they need you and keep them coming back!

Have intelligent conversations

Respond to a conversation within the context of a customer journey.

Being able to respond to a conversation within the context of a customer journey, and armed with shortcuts and knowledge base articles makes it easy to deliver epic customer experiences.

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Monitor customer activity in real time.

See which pages your visitors are on in real time, what they are searching for within your Knowledge Base, how often they visit your website and see activity across their entire journey. See clearly which team member responded to a customer last, and maintain a complete conversation history.

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Meet customers where they are.

Access is the currency of the web. You need to be where your customers are and if you’re not, your competitors will be. With tools like Live Chat, Ticketing, a Knowledge Base and video and voice add-ons you have what you need to be there for customers when and where they need you most.
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Collaborate and assign conversations.

Tag and assign conversations to members of your team, ensure the right person is responding at the right time. Being able to see the entire journey alongside customer data, gives you the power to respond with context, and ultimately create memorable and positive customer experiences.
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Easily share your knowledge.

Streamline support with a free customizable Knowledge Base that both your team and your customers are going to love. Easily share your team’s know-how internally alongside chats, then select what to publish publicly.

Are you ready to make the most of your marketing?

Start your free 14-day trial now! No contract. No Credit Card Required.

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Pipeline Manager

Pipeline Manager

August 29, 2020

HIPAA Compliance + Hosting

October 11, 2020
HIPAA Compliance + Hosting

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